Terms and Conditions
It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the Terms and Conditions that are listed below. The use of our services, as well as the purchase of our products will require that you have read and accepted the Terms and Conditions of Use in this document.
All purchases and transactions carried out through this website are subject to a verification and confirmation process, which could include verification of the stock and product availability, validation of the payment method and compliance with the conditions required by the selected payment method.
ACCOUNT REGISTRATION
For the purchase of products and / or services, the Buyer's registration is required, through the entry of reliable personal data and definition of a password.
Once registered on the site, the Buyer is absolutely responsible for any type of activity or operation that may be carried out with his username and password, including the unauthorized use of his credit card.
The Buyer can choose and change the password to access his/her account at any time, if he has registered and that it is necessary for the purchase of any of our products, Habanabell does not assume responsibility in the event that said password is handed over to third parties.
If for any reason the data provided by the Buyer is found to be untrue, they will immediately withdraw from the Habanabell user community.
The information provided for registration in Habanabell is transmitted under a secure connection that guarantees confidentiality, the Buyer authorizes the automated processing of said information for authentication on the site, the customization of the service that also includes information to the Buyer about new product offers available on the site, as well as for statistical and / or commercial prospecting purposes, via email or other means.
ORDER
The Buyer may select one or more products from the different categories offered on the Website and review their selection before paying for it. Once the payment has been made, you will have not possibility to modify your purchase. You will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation").
In any case, in the event of total or partial absence of availability of the products after placing the Order, the Buyer will be informed by email, as soon as possible in order to cancel the order.
In case of total cancellation of the Order:
The Buyer's Order will be automatically canceled and no charge will be made against his bank account.
The Habanabell Buyer Service will contact the buyer to inform him about the cancellation of the order and offering the possibility of renewing the order, with the exception of the product not available.
Notwithstanding the Orders placed by the Buyer, Habanabell may at any time modify the assortment of products offered for sale on the Website, especially as a result of restrictions linked to their availability.
There are regulations in the destination country on the transportation, use, sale and excess possession of certain products. Habanabell offers its productions for personal use so they cannot be marketed by third parties for other purposes.
Habanabell does not limit the quantity of the purchase of its products, so it is the buyer's responsibility to know and abide by the regulations in force in the country and warn the recipient not to misuse the purchases made on our page.
USE
By using this website and placing orders through it, the buyer declares:
- By placing an order through this website, be over 18 years of age and have the legal capacity to enter into contracts.
- Your email address, postal address and / or other contact information faithfully correspond to reality. Likewise, you agree that we may use said information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.
- Make use of this website only to make legally valid inquiries or purchases.
- Do not make any false or fraudulent order.
- Not to place any of our products on another platform or any other digital medium and offer them for redistribution or resale of any kind.
PRIVACY
Habanabell is the owner of the database generated with the personal information provided voluntarily by buyers in the REGISTRATION section.
Habanabell guarantees that the buyer's personal information is protected in accordance with international data protection regulations. The personal information provided by the buyer will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
The buyer will be responsible for the veracity of the data provided, with Habanabell reserving the right of non-acceptance or exclusion of the records in which false or doubtful data are detected.
Buyers of www.habanabell.com may be interested in receiving information about other services and related activities. If you do not wish to receive this information, you must send a message to the email address info@habanabell.com with the Subject: REQUEST TO REMOVE MY SUBSCRIPTION OFF INFORMATION SERVICE.
PRICES AND SERVICE´S PAYMENT
The prices of the products offered in Habanabell are valid only for purchases made on this website.
The currency charged for your purchase is on Canadian dollar (CAD). The minimum purchase amount is 50.00 Canadian dollars (CAD).
Payment will be made by VISA and MASTERCARD credit card. If the card you use in your purchase is not of the referenced currency, the Issuing Bank of your card will apply the corresponding exchange rate.
Payment cards are subject to validation checks and authorization from your card issuer. If we do not receive the required authorization, We will not be liable for any delay or failure to deliver Your Order.
MEANS AND DELIVERY TIMES
The means of delivery listed below are not applicable to all products; it may be the case that certain means of delivery, specifically collection in store, are not available to the buyer in the context of their Order.
The information provided by the buyer in his order must contain the personal data of the recipient who receives it, telephone number, email, as well as the delivery address; otherwise the order may be retained until the buyer rectifies the correct information. Habanabell reserves the right to cancel orders with insufficient information without the right to return.
The buyer or recipient of the Order, as appropriate, must check the external condition of the package and the products at the time of delivery.
Delivery types
- Delivery through the Habanabell distribution system for the provinces of Havana, Artemisa and Mayabeque.
The recipient of the order will receive the shipment within a maximum period of 10 business days after the purchase confirmation and approval, signing the corresponding delivery document as proof of receipt. The recipient of the Order must fully review it before signing the delivery certificate.
If the recipient is absent from the address at the time of delivery, a second attempt will be made within three business days after the incident is notified. If this situation persists for the second time, Habanabell will contact the buyer to request the change of the recipient or the cancellation of the order.
- Delivery at a designated point in Habanabell
The delivery at a designated point is made to the recipient in a place indicated by Habanabell. Once the order is confirmed and the purchase approved, the buyer will receive an email indicating the place and date for the collection, the recipient must present himself at the place from the fifth (5th) business day notified by the buyer.
The recipient must present a valid identity document and the Order number, having to sign the delivery document as a sample of conformity and receipt of the order, at which time Habanabell's responsibility for the destination and use is extinguished. No dispute related to the delivery itself is possible if the package is recorded as delivered in Habanabell's registry.
- Obligatory procedure in case of missing or damaged product
The buyer or, where appropriate, the recipient of the Order, must notify the absence or degradation of the product to the Buyer Service of Habanabell. The Habanabell Buyer Attention Service may request any information related to the identity of the buyer or recipient of the Order and proceed to whatever verifications are necessary for the case. Habanabell recommends that the recipient check that he has received the entirety of his order at the time of delivery. In the event of disagreement, you must reject the delivery and notify the distributor immediately.
Delivery times-tables
The delivery times begin to count from the sending of order confirmation and approval email and according to the following:
- Havana, Artemisa and Mayabeque: 10 business days
- For the rest of the country, delivery at the point designated by Habanabell: 5 business days.
CANCELLATIONS AND REFUNDS
- To request a partial or total refund, the buyer must contact the customer service team by communicating to the official Habanabell mail.
- Cancellations of complete orders will only be accepted prior to delivery at destination; in particular cases, they should be consulted individually with Buyer Service. In case of request for partial or total returns for missing products or that reach the recipient damaged, they should be consulted individually with customer service.
The balance returns requested by the buyer in the cases detailed below will be made with a discount of 8.25% of the total amount to be returned:
- Errors in the information provided by the buyer, claimed before the execution of the service.
- Request for cancellation of the service by the buyer prior to the execution of the service.
- Non-acceptance of the service by the recipient.
- Exceeding the term of execution of the service for reasons attributable to the recipient.
When making a request for cancellation and return, the buyer has the obligation in the corresponding cases to inform the recipient of the purchase, so that he does not accept said products.
In cancellation request is made and the recipient has received the products, he must return them in their original packaging, sealed and in perfect condition, as received. Otherwise, the balance refund will not be effective.
The buyer shall not have the right to cancel a Delivery Order for the following products:
* Products clearly personalized or made to your specifications.
* Products whose nature prevents them from being returned, deteriorate quickly, or are already expired.
* Products not suitable for return for health or hygiene reasons and that did not remain sealed after receipt.
* Products whose nature, after delivery, were inseparably mixed with other products.
CLAIMS.
Any claim regarding the products purchased must be processed electronically at info@habanabell.com or through the online customer service enabled in habanabell.com on WhatsApp.
If the buyer is interested in any claim for the causes provided in the CANCELLATIONS AND REFUNDS section, he must first contact Habanabell through the communication options established at the previous one and request the corresponding return if appropriate.
In the cases where returns of balance to the buyer are appropriate, the balance corresponding to the same means of payment used to execute the purchase will be refunded.
ANTI-FRAUD CHECK
Habanabell maintains a zero tolerance policy for any manifestation of fraud as an essential principle to guarantee our buyers a safe shopping environment.
Habanabell reserves the right to suspend or cancel the execution and / or delivery of an Order, regardless of its nature and degree of execution in the event of fraud, consummated or attempted.
Buyer's purchase can be postponed for anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation to avoid fraudulent transactions.
The buyer and / or recipient are warned of being exposed to legal process in the event of claims initiated as a result of chargebacks for fraud.
In our campaign against fraud on the Internet, the data related to the Buyer's Order may be communicated to third parties authorized by law or designated by Habanabell, for the sole purpose of verifying the identity of the buyer, as well as the validity of the Order, the means of payment used and the expected delivery.
GUARANTEE POLICY
It is understood that the products are in accordance with the contract as long as they conform to the description made by Habanabell and have the qualities that we have presented on this website, are suitable for the uses to which products of the same type are ordinarily destined and present the quality and usual benefits of a product of the same type that are reasonably expected. In this sense, if any of the products are not in accordance with the contract, you must inform us through any of the means of communication provided for this purpose.
All products for sale on the Website are covered by the legal guarantee of conformity (in accordance with the applicable regulations) and by the guarantee against hidden defects (in accordance with the applicable regulations), which allows the buyer to return the products free of charge. defective or non-conforming that were delivered to you.
Execution of Guarantees
Products modified, repaired, integrated or added by the buyer are excluded from the guarantee. The warranty will not cover apparent defects. The guarantee does not apply to products that have suffered deterioration as a result of misuse.
Consequences of the Execution of Guarantees
Within the framework of the legal guarantee of conformity, Habanabell undertakes, at the buyer's choice:
- to replace the product with an identical one based on available stocks, or
- to reimburse the price of the product when its replacement is impossible.
RETENTION OF OWNERSHIP
Habanabell retains full and complete ownership of the products sold as long as the full collection of the price of the same, both the principal and other mandatory expenses is not verified.
INTELLECTUAL PROPERTY
The set of trademarks, figurative or not, and any illustrations, images and logos and any content present on the Website (including, by way of example and by no means exhaustive, the General Conditions of Use are and will remain the exclusive property of Habanabell, its partners or the owner of the corresponding intellectual property rights.
The total or partial reproduction, modification or use of said brands, illustrations, images and logos or of any other content on the Website, for any reason and on any media, without the prior and express written consent of Habanabell or the owner of the corresponding intellectual property rights. The previous provision will be equally applicable to the copyrights, designs and models, and patents present on the Website and / or that are used in it.
RESPONSIBILITY LIMITATIONS
The responsibility of Habanabell for the obligations established in these General Conditions of Use may not be demanded when the said obligations is attributable to acts of third parties, even when said facts were foreseeable, to the fault of the buyer or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or any other circumstances that reasonably escape the exclusive control of Habanabell. The information available on the Website is stated without any guarantee, neither implicit nor express, regarding its integrity, accuracy, timeliness, absence of infringement, availability, reliability or completeness of the data, products, accessories or services that appear on the site. Habanabell declines all responsibility for damages, direct and non- direct, foreseeable or not, suffered as a result of the use of the Website. In the event that its responsibility for damages suffered by the buyers attributable exclusively to the execution of the Order is established, said responsibility will be limited to the amount of the Order that the buyer has paid.